Personal information we may collect
When you donate, make a booking online, take out a fitness membership, contact us or interact with us in any other way, YMCA East Surrey may receive personal information about you, such as your name, address, telephone number, email address, debit/credit card or direct debit details.
How we use your information
We will use your information in a number of ways, such as:
- To provide you with services you have purchased or have received free as part of a scheme
- To check your identify
- To check your eligibility where appropriate
- To update our records with any new information you give us
- To notify you if we are unable to provide a service you have booked before
- To provide marketing communications (if you have given us permission)
- To comply with legal requirements
- To safeguard users of our services
You have the right to advise us at any time if you no longer wish to receive any further communications from us that you might have consented to.
Disclosure of your information
We will keep your personal information confidential and will not disclose it to any third party without your consent, unless we are obliged to do so by law.
We sometimes use third parties to process your information on our behalf (for example, to process a donation, fitness membership or childcare booking). However, we require all third party organisations to keep your information secure and not to use it for their own business purposes. Please see links to third party organisations we currently use to process information from this website:
Accessing and updating your personal information
You can ask us what information we hold about you by contacting us.
Write to YMCA East Surrey, Supporter Services, YMCA Sports & Community Centre, Princes Road, Redhill, Surrey RH1 6JJ; call on 01737 779979 or email firstname.lastname@example.org with your request.
Please also help us to keep your information up to date by letting us know of any changes using the contact details above.
The site also makes use of session cookies. Those cookies are necessary for site functionality and contain no personally identifiable information. They are deleted when the browser is closed.
Please note, that you can delete any cookies that are already stored on your computer. Please refer to the instructions for your browser or file management software on how to do so.
For more information about cookies, including how to block or delete them, visit www.aboutcookies.org.uk
Third party websites
Any changes to this policy will be posted on this page, so please check back from time to time.