At YMCA East Surrey we are committed to protecting and respecting your privacy. Whenever you provide any personal information to us, we will treat your information in accordance with this privacy policy and data protection legislation.

We use cookies on our websites. By using our website you agree to this policy and you consent to our use of cookies in accordance with the terms of this policy.

Personal information we may collect

When you donate, make a booking online, take out a fitness membership, contact us or interact with us in any other way, YMCA East Surrey may receive personal information about you, such as your name, address, telephone number, email address, debit/credit card or direct debit details.

How we use your information

We will use your information in a number of ways, such as:

  • To provide you with services you have purchased or have received free as part of a scheme
  • To check your identify
  • To check your eligibility where appropriate
  • To update our records with any new information you give us
  • To notify you if we are unable to provide a service you have booked before
  • To provide marketing communications (if you have given us permission)
  • To comply with legal requirements
  • To safeguard users of our services

You have the right to advise us at any time if you no longer wish to receive any further communications from us that you might have consented to.

Disclosure of your information

We will keep your personal information confidential and will not disclose it to any third party without your consent, unless we are obliged to do so by law.

We sometimes use third parties to process your information on our behalf (for example, to process a donation, fitness membership or childcare booking). However, we require all third party organisations to keep your information secure and not to use it for their own business purposes. Please see links to third party organisations we currently use to process information from this website:

Blackbaud (eTapestry) – Privacy policy

Gladstone (Join@Home) – Privacy policy

MagicBooking – Privacy policy

VirginMoneyGiving – Privacy policy

Accessing and updating your personal information

You can ask us what information we hold about you by contacting us.

Write to YMCA East Surrey, Supporter Services, YMCA Sports & Community Centre, Princes Road, Redhill, Surrey RH1 6JJ; call on 01737 779979 or email admin@ymcaeastsurrey.org.uk with your request.

Please also help us to keep your information up to date by letting us know of any changes using the contact details above.

Cookies

YMCA East Surrey uses cookies (small text files) to monitor browsing preferences in order to make a user’s experience more efficient and to provide us with the basic visitor statistics for analysis.

We use Google Analytics cookies to collect anonymous traffic data, such as page visit information, where the visitors to the site had come from and the browser and operating systems used. This information is stored by Google and subject to their privacy policy.

The site also makes use of session cookies. Those cookies are necessary for site functionality and contain no personally identifiable information. They are deleted when the browser is closed.

Please note, that you can delete any cookies that are already stored on your computer. Please refer to the instructions for your browser or file management software on how to do so.

For more information about cookies, including how to block or delete them, visit www.aboutcookies.org.uk

Third party websites

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. This policy only applies to this site, so if you follow a link to a third party site, please make sure you read the privacy policy on that site.

Changes to this privacy policy

Any changes to this policy will be posted on this page, so please check back from time to time.

Contacting us

This website is owned and operated by YMCA East Surrey, YMCA Sports & Community Centre, Princes Road, Redhill, Surrey RH1 6JJ. If you have any questions about this privacy policy, please contact us.