YMCA East Surrey

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Privacy notice

At YMCA East Surrey we are committed to protecting and respecting your privacy. You can be assured that:

  • We do not sell, rent or lease customer lists to third parties
  • We only send you emails we think you will find useful and only after obtaining your consent; you can stop them at any time by using the unsubscribe link in the emails you receive
  • We never disclose sensitive personal information – such as race, religion, or political affiliations – without your explicit consent
  • We are committed to protecting the security of your personal information by using robust technology and procedures

To continually improve our service, we may collect, use and disclose your information as described in this privacy notice. Whenever you provide any personal information to us, we will treat your information in accordance with this privacy notice and in accordance with the Data Protection Act 1998.

Personal information we may collect

When you donate, take part in a sponsored event, contact us or interact with us in any other way, YMCA East Surrey may receive personal information about you, such as your name, address, telephone number, email address, debit/credit card or direct debit details.

How we use your information

We use your information in a number of ways, such as processing a donation you have made, sending you information about our work and how you can support us, sending you communications you have subscribed to or responding to correspondence you have sent to us.

We will not contact you for marketing purposes unless you have given your express consent. You have the right to advise us at any time if you no longer wish to receive any further communications from us that you might have consented to. You can do this by clicking the unsubscribe link in the email you received or by emailing caroline.jones@ymcaeastsurrey.org.uk.

Disclosure of your information

We will keep your personal information confidential and will not disclose it to any third party without your consent, unless we are obliged to do so by law.

We sometimes use third parties to process your information on our behalf (for example, to process a donation). However, we require them to keep your information secure and not to use it for their own business purposes.

Retention of information

Information will be kept for the retention period as directed by law. We will not keep your personal data for any longer than is necessary or for anything other than what you have agreed.

Accessing and updating your personal information

You can ask us what information we hold about you by sending your request in writing to Facilities Manager, YMCA East Surrey, Princes Road, Redhill RH1 6JJ or emailing robert.cook@ymcaeastsurrey.org.uk.

Please also help us to keep your information up to date by letting us know of any changes using the contact details above.


YMCA East Surrey uses cookies (small text files) on our website to monitor browsing preferences in order to make a user’s experience more efficient and to provide us with the basic visitor statistics for analysis. By using our website you agree to this and you consent to our use of cookies in accordance with the terms of this privacy notice.

We use Google Analytics cookies to collect anonymous traffic data, such as page visit information, where the visitors to the site had come from and the browser and operating systems used. This information is stored by Google and subject to their privacy policy.

The site also makes use of session cookies. Those cookies are necessary for site functionality and contain no personally identifiable information. They are deleted when the browser is closed.

For more information about cookies, including how to block or delete them, visit AboutCookies.org

Third party websites

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. This private notice only applies to this site, so if you follow a link to a third party site, please make sure you read the privacy information on that site.

Changes to this privacy notice

Any changes to this privacy notice will be posted on this page, so please check back from time to time.

Contacting us

This privacy notice does not provide exhaustive detail of all aspects of YMCA East Surrey’s collection and use of personal information. If you would like additional information relating to specific use of data or have any questions about this privacy notice, please contact us.

If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at www.ico.org.uk.


YMCA East Surrey, Princes Road, Redhill, Surrey, RH1 6JJ | T 01737 222859 | www.ymcaeastsurrey.org.uk

Registered company no. 03716594 | Registered charity no. 1075028