At YMCA East Surrey, we believe that children, young people and families should be at the heart of everything we do.

By sharing your views, experiences and ideas, you help us create services that are truly person-centred, inclusive and responsive to your needs. We want every child, young person and family to feel heard, valued and empowered to find their voice, with opportunities to influence the support and activities they receive.

Your feedback enables us to adapt and develop our services, respecting the views, choices and lived experiences of everyone we support.

Together, we can shape services that make a real difference.

You said, we did

Here are a few examples of actions that have been taken recently as a result of your feedback:

Y-Kids Holiday Club – Parent feedback asking for a check-in message if possible
ACTION: We added that parents can request a call to update on the child’s day to our parent information

Y-Kids Holiday Club – Parent feedback about finding out about activities.
ACTION: We continue to display activities and continue to put updates up on social media to reach families throughout the day.

Y-Kids Breakfast & Afterschool Club – Feedback from breakfast club parents about sugar in breakfasts.
ACTION: We compared sugar in our breakfasts with alternatives and switched if necessary. One breakfast removed and replaced with a healthier option.

Family Centres – Feedback saying it is confusing having someone different contact me while I’m on the PAL (Pre Allocation List)
ACTION: We have our dedicated Senior Family Support Worker who looks after all families who are on the PAL (Pre Allocation List)

Youth Y Bus – Young people in Horley wanted us to go to Court Lodge Park because parents do not let them go to the Rec.
ACTION: We now go to Court Lodge estate